Celiac Sisters, Inc. Gluten Free Foods

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Our Shipping Policies

Shipping Costs
The cost of your shipment will vary depending on what you purchase. However, because we know how hard it is to find great gluten-free food at a reasonable price we NEVER charge you for our packaging costs or a handling fee. Thus, the shipping amount you are charged is only the actual amount charged to us by UPS.

Shipping Carriers We Use
We normally use UPS. However, we may use alternate shippers at times.

Minimum Orders
We have DO NOT have a minimum order amount!

Tracking Information
Yes. When we ship your package we will send an email to the shipping email address that you provide. This email will contain the tracking number and the ship date. Please be aware that we have noticed that quite a few of these get bounced due to spam filters or for other various reasons. You can always call or email us and we will track it for you.

Shipping Days
We ship Monday through Thursday depending on your location. Orders received Wednesday after 3 pm CST through Sunday will normally be shipped the following Monday or Tuesday. We will not ship if the shipment will be delayed in transit for a weekend or a holiday. These shipments will be held and shipped the next available shipping day.

Delivery Time Frame
Please allow 3-10 business days for us to process your order and for it to arrive at your door, although most orders arrive within a few days. Using UPS Ground Service, it takes anywhere from 2 day to 5 days transit time for your package to arrive depending on how far you are from our shipping point (Cibolo, TX). Packages do not move on the weekends. Consequently, each shipment is carefully planned to insure that it is always moving to your home and not sitting in a warm warehouse somewhere. We suggest that you place your order by the Thursday prior to the week you want it to arrive. If there is a holiday in the week then we are shorted a shipping day and your order may need to be shipped the following week. Of course, sometimes you can choose Overnight or 2nd Day Air to solve this problem. If you would like your order to arrive before or after a certain day please make a note of it in the comments box provided.

Delivery Location Information
If you know you live in a hot/cold environment and that the package may sit outside if delivered to your home we recommend scheduling delivery at your workplace. This ensures it will not sit outside in the heat/cold for prolonged periods of time once delivered. Most places of business are on a regular delivery schedule with our shippers.

Order Cut-off Information
Orders are cut-off at 3 pm Central Standard time, Monday thru Friday. If an order is placed after this time we may not be able to ship it the next available shipping day. In this event, we will schedule it for shipment the following shipping day.

Rush Shipments
If you are in a hurry for your order please choose Overnight service when placing your order and add a note in the comments box as to when you would like your order to arrive by. Please give us detailed instructions so we can do our best to fulfill your expectations. We will do all we can to get it there on time. If it is not possible to meet your expectations we will call you.

Return/Replacement Policy
Our policy regarding returns is very simple and favorable to you. Because our products are consumable and perishable we do not accept returns except under the following conditions. If it is our fault, we will replace your order or refund your money – your choice. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to, an incorrect address supplied, receiver not in, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.

To make sure your shipment arrives correctly please:

Make sure all the information entered for your shipment is correct.
Make sure that the shipment is expected and that someone will be at the shipping destination the day it is to be delivered. A one-day delay may ruin the shipment.

Notes Regarding Deliveries
If there is a day that the order cannot be delivered please make a note of it to us and we will schedule it to arrive on another day. The two biggest reasons shipments are failed are because the information provided to us is incorrect or the driver doesn't feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, tell us so we can tell him. If you have a doorman or a front office, please make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you ASAP of its arrival. Please remember, the products are perishable and should be delivered, and received(taken out of the weather) before the end of the scheduled delivery day. If there is any question in your mind, please contact us.

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